Warranty and Liability
Eswanky does not provide warranty and shall not be responsible for the damage arising out of the use of the products listed on its site. If a product delivered to you is different than as described on the website, Eswanky is liable only to replace or refund. Eswanky is not responsible for delays arising out of force majeure. Eswanky guarantees the authenticity of the products and states to the best of its knowledge all goods are authentic and genuine and have acquired through legal channels. The goods may belong to a different collection or line introduced by the brand owner / registered trademark in another country than compared to product available in India.
Copyright and Intellectual Property
All information shown, transmitted or carried on eswanky.com is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by eswanky.com. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at eswanky.com.
Returns and Refunds
Eswanky makes sure to give you the best shopping experience. Our Returns, Exchange and Refund policies are written in the best of interest for our users.
Eswanky follows a transparent returns policy for all products bought off the online. You can return unused products (unopened & in original packaging) you have ordered by sending us an intimation within 3 days of the date of receipt. Return shipment fees will have to be borne by the customer except in cases where the product is damaged or faulty. Used products cannot be returned.
How does the user return unused goods?
To return unused goods, please use return/refund option from your user account or you can contact us on our customer support. We will guide you through the Return process. The process will depend on your location and the category of the goods you wish to return.
Eswanky will not accept the returns of items from the following categories under the change of mind/did not like policy under any circumstances
1. Cosmetics & Fragrances
Refund is processed in maximum of 15 days from the date on which eswanky receives returned goods. In case of prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid. A refund cheque will be deposited in your bank account in case of Cash on Delivery orders. The cheque will be made in favor of the “Billing Name” you used when placing the order.
If you want to modify your order and have not hit the place your order button, you can remove items from your cart and make any changes necessary. Once your order has been placed, you cannot make changes in your order. In this case, if you don’t the order, you can cancel the order before shipment. Because after shipment, the order cannot be cancelled.
We, eswanky, only deal with
authentic products. All our items are genuine and come directly from the
manufacturer or from an authorized supplier. We do several levels of rigorous
quality checks, hence eliminating any chances of counterfeit products. If you
have concerns about the authenticity of any of the product you have purchased
from us, or are considering purchasing, please contact us directly and we shall
be happy to address your concerns.